How we collect, use and protect your personal information
iPhone Repair Experts is a mobile iPhone repair service operating across Kent. We are the data controller responsible for your personal information. If you have any questions about this policy, contact us on 07770 971253.
When you contact us for a quote or to book a repair, we collect the following information:
We collect information when you contact us via our website contact form, WhatsApp, phone, email or any other messaging service. All information is collected directly from you.
We use the information you provide to:
We will only send you marketing communications if you have explicitly opted in to receive them. These may be sent via email, SMS or WhatsApp. You can unsubscribe from marketing communications at any time by contacting us on 07770 971253 and we will action your request immediately.
Your information may be stored in our customer management systems, email platforms and messaging services. We take reasonable steps to ensure your data is stored securely and protected from unauthorised access.
We do not sell, rent or share your personal information with third parties for marketing purposes.
We retain your repair records for 1 year from the date of your repair, in line with our warranty period. After this time your repair records will be deleted. If you have opted in to receive marketing communications, we will retain your contact details until you unsubscribe.
Our website uses cookies to improve your browsing experience. By continuing to use our site you agree to our use of cookies. You can disable cookies in your browser settings at any time.
Under UK GDPR you have the right to:
To exercise any of these rights, contact us on 07770 971253. We will respond and action your request within 30 days.
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.
If you have any questions about this privacy policy, please call us on 07770 971253.